Canadian Passenger Rights Legislation Expected Today
Impacting Travel Brian Simpson May 16, 2017

Several news sources, including The Globe and Mail are reporting that Federal Transport MInister, Marc Garneau, is expected to table legislation today to establish a Canadian airline passenger bill of rights, setting minimum standard to which all airlines flying from Canadian airports will be held accountable.
The legislation will likely focus on setting minimum standards to adequately compensate passengers for non-weather or air traffic related flight delays and cancellations, travel disruptions and lost luggage.
If passed, the government is hoping the legislation will be passed into law in 2018.
The airline industry has been rocked by a series of customer service scandals over the past month or so that shone a light on the treatment of passengers and the airlines' practice of overbooking flights.
“I am sure that you were as disturbed as I was, and as all Canadians were, over the appalling incident that took place on board a United flight earlier this week, when a passenger was forcibly removed from his seat." Garneau said in a letter to Canada's airlines later that week. "I am writing to you today to convey that such an incident would be unacceptable in Canada,”
“When passengers purchase an airline ticket, they expect and deserve that the airline will fulfill its part of the transaction." he continued. "When that agreement is not fulfilled, passengers are entitled to clear, transparent and enforceable compensation.”
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