Last updated: 05:34 PM ET, Thu April 02 2020

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John Kirk and Richard Smart on Facebook Live

TICO's Richard Smart Talks Vouchers and the Value of Travel Agents

Travel Agent

TICO President Richard Smart took part in TravelPulse Canada's 1 on 1 Facebook live chat on Thursday, talking about the value of agents, recent changes to Ontario laws and potential further help for agents and the industry.

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Stepping Up: Accor Hotels Launches Employee Relief Fund

Hotel & Resort

More than one-half their hotels in the world are closed, but Accor Hotels says it will put $107 million into a special fund to help employees affected ...

TravelBrands Chief Hails TICO Changes and Praises Agent Partners

Sunwing Sides With Agents on Chargeback Controversy

Trudeau: New Rules and Restrictions Could Last Months

Featured Impacting Travel Video

John Kirk - Travel Expert - COVID-19: Refunds and Cancellations

Impacting Travel

We know it's an understatement to say it's challenging time in the industry, but we want you to know we're listening to your concerns.

We're aware there's incorrect or misleading information circulating out there from passenger rights advocacy groups and our EIC John Kirk wanted to set the record straight.

Watch his message to learn the truth about refunds and cancellations during COVID-19 crisis, and whether credit card chargebacks can happen.