When Manuela Fahringer first came to the Dominican Republic in 1999, she found describing the island to anyone “very difficult.” She quickly fell in love with the country, but it was the Dominican people who captured her heart.

“The island has an enormous advantage: its people,” Fahringer, the General Manager of Excellence Punta Cana, tells TravelPulse Canada. “Their friendliness, helpfulness, and outgoing hospitality towards every visitor is sensational and beyond comparison.”

At the newly renovated property Excellence Punta Cana, guests are secluded but not isolated. The all-adult, all-suite world is situated on a beautiful Caribbean beach in a palm grove on the east coast. Its architecture is tropical with an interior modern style, four pools wind through the grounds.

There are eleven restaurants to entice with a range of global cuisine, plus twelve bars, each with its own personality. Excellence Punta Cana is also home to a world-class spa, state-of-the-art fitness center and an exceptional range of activities and services.

But Fahringer says it’s more than just the beauty of the resort that has many guests returning year after year.

“We’ve built twenty years of trust from our repeat guests who keep coming back every year; that's all thanks to the excellent and personalized service of our long-term staff,” she says. “They're what sets us apart from other destinations and other hotels.”

Travel agents can receive an attractive commission depending on the wholesale partner that they use for booking, and Excellence’s dedicated sales team provides assistance and VIP service for customer requests to ensure guests have a memorable stay no matter which resort property they choose for their vacation. The Excellence Collection partners with the main Canadian wholesalers to offer the most attractive promotions and incentives in all the destinations as partners of the month, special offers as free golf, spa discounts and many others.

The Excellence Collection also offers several benefits created for valued travel advisors, such as special rates and complimentary resort stays so that agents can experience and explore each unique and high-end products located in Cancun, the Riviera Maya, Punta Cana, and Montego Bay.

Fahringer adds, “We at Excellence Punta Cana are going to make you feel at home and as part of the family from the first moment you enter the resort."