Last updated: 07:03 AM ET, Thu April 02 2020

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Facebook Live TODAY with TICO President Richard Smart

Features & Advice

All this week, TravelPulse Canada's been bringing you one on one interviews with the industry's top executives and today, we will be speaking with Richard Smart, President of TICO.

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John Kirk - Travel Expert - COVID-19: Refunds and Cancellations

Impacting Travel

We know it's an understatement to say it's challenging time in the industry, but we want you to know we're listening to your concerns.

We're aware there's incorrect or misleading information circulating out there from passenger rights advocacy groups and our EIC John Kirk wanted to set the record straight.

Watch his message to learn the truth about refunds and cancellations during COVID-19 crisis, and whether credit card chargebacks can happen.