Air Canada Upgrades Business Class Check-In at Toronto Pearson
Airlines & Airports Air Canada Monica Poling January 21, 2016

Photo courtesy of Air Canada
Air Canada’s Premium travellers now have more to love at Toronto Pearson International Airport. Starting today, the airline has rolled out a new Business Class check-in area, designed to emulate a lounge setting, complete with 15 dedicated check-in counters, two customer service desks, two self-serve kiosks and a private seating area.
Available to passengers travelling in Business Class or customers holding select Premium memberships, the service has been designed to help passengers move faster and more efficiently through Canada’s busiest airport.
"Air Canada is pleased to offer select Premium customers an enhanced level of care, including expedited check-in and concierge services, delivered in a lounge setting through our new Business Class Check-in at our Toronto Pearson global hub," said Benjamin Smith, president, Passenger Airlines at Air Canada. “Competition for Premium traffic is intense and we are responding to the expectations of this market segment for a comfortable and convenient airport experience.”
The new Business Class Check-in is located in the former Aisle 1 on the departure level at Toronto Pearson. Access to the area is available to all Air Canada Business Class, Premium Economy and Premium rouge customers, Altitude Elite 50K and higher members, and Star Alliance Gold members.
A dedicated Super Elite 100K check-in counter as well as a concierge office are also available for eligible customers. Other Priority customers will continue to check in at Aisle 3 for domestic flights and Aisle 5 for international flights.
Air Canada is also planning to enhance Priority check-in for elite customers in Vancouver, Montreal and Calgary.
The airline has recently introduced several new initiatives for Premium customers, including refurbished Maple Leaf Lounges, a partnership with renowned Canadian chef David Hawksworth to style meals for International Business Class and the Maple Leaf Lounges and enhanced check-in and boarding procedures. Other upgrades include new cabin interiors on the airline’s wide-body fleet, including lie-flat suites in International Business Class and a designated Premium Economy cabin, as well as a retooled Altitude frequent flyer program.
For more information, please visit: www.aircanada.com.
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