Last updated: 04:35 PM ET, Wed April 01 2020

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Sunwing Sides With Agents on Chargeback Controversy

Travel Agent

In a letter sent to travel agents on Wednesday, Sunwing said that, in the event a chargeback is approved by a credit card company, "the burden of payment will not be passed along to you as a travel agent," and that “Sunwing will be disputing these chargebacks on your behalf."

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John Kirk - Travel Expert - COVID-19: Refunds and Cancellations

Impacting Travel

We know it's an understatement to say it's challenging time in the industry, but we want you to know we're listening to your concerns.

We're aware there's incorrect or misleading information circulating out there from passenger rights advocacy groups and our EIC John Kirk wanted to set the record straight.

Watch his message to learn the truth about refunds and cancellations during COVID-19 crisis, and whether credit card chargebacks can happen.