Last updated: 04:35 PM ET, Wed April 01 2020

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Sunwing Sides With Agents on Chargeback Controversy

Travel Agent

In a letter sent to travel agents on Wednesday, Sunwing said that, in the event a chargeback is approved by a credit card company, "the burden of payment will not be passed along to you as a travel agent," and that “Sunwing will be disputing these chargebacks on your behalf."

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Trudeau: New Rules and Restrictions Could Last Months

Impacting Travel

This isn't what the travel industry wants to hear, but Canadian Prime Minister Justin Trudeau says social distancing and travel restrictions could ...

Sunwing's Dawson Says Canadians Already Booking For Next Winter; Thanks Agents

Transat Exec Joseph Adamo Weighs in on Charge Backs and Travel Agents

Air Canada Shedding 16,500 More Workers as COVID-19 Crisis Deepens

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John Kirk - Travel Expert - COVID-19: Refunds and Cancellations

Impacting Travel

We know it's an understatement to say it's challenging time in the industry, but we want you to know we're listening to your concerns.

We're aware there's incorrect or misleading information circulating out there from passenger rights advocacy groups and our EIC John Kirk wanted to set the record straight.

Watch his message to learn the truth about refunds and cancellations during COVID-19 crisis, and whether credit card chargebacks can happen.

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John Kirk with Craig Landry at Air Canada's Airbus 220 Launch John Kirk with Craig Landry at Air Canada's Airbus 220 Launch
John Kirk with Duncan Bureau - Etihad Airways John Kirk with Duncan Bureau - Etihad Airways
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